- Include your theme name in the email subject line. If you do not already own one of our themes, include the name of the theme to which your question(s) pertain.
- Include a link to your blog/shop. If the problem occurs on a specific page/post/product, please include a link to this as well.
- Include screenshots of any problems.
- If you think we’ll need to jump into your code, please provide us with admin access, or your login details (with a temporary password).
- Keep your email short and to the point.
- We try our best to answer all support requests within 24 hours (during the week), but we do get backed up from time to time. If you do not receive a response from us within 24 hours, please do not send a follow-up email asking if we’ve received your request, as this will bump you to the end of our support queue.
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